Patient Resources

Privacy Policy: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address. We will not sell your personally identifiable information to anyone.

Security Policy: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

Refund Policy: Upon request, there will be a refund issued of any patient payments made on account that exceeded the cost of treatment rendered and/or lab expenses resulting in a credit balance on the patient’s account.

In addition, we will respond to any inquiries from credit card providers, or Care Credit regarding consumer complaints within 21 days of the date of inquiry. Every effort will be made to successfully comply with requests.

After verification of the account credit, the patient will be given the choice of leaving the credit to be used toward future work in their treatment plan or for upcoming appointments, or may request a refund. Refunds may take up to 30 days to process, although every effort will be made to refund the patient in a timely manner. Please call our office with any questions that you may have regarding our refund policy.